Achieve healthy and thriving skin.
What is the shipping policy?
Free shipping on orders over $150.
Please allow 5-7 business days for your order to ship.
Please note, your order may show up in a few different boxes depending on the products ordered.
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What is the return policy?
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Our policy is 30 days from the date you place your order you may request to return or exchange your item. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Products must be unused and unopened. The only exception to this, is if you had a reaction to the product.
Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to: Glazed SKin Co 797 S 400 E Springville, UT 84663
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
WHAT IF THE PRODUCT ARRIVES DAMAGED?
If a product is damaged, notify us at lyndzi@glazedskinco.com (including a picture of the damaged product) and we will send a replacement out to you at no cost.
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WHAT IF I RECEIVE THE WRONG PRODUCT?
If you receive the wrong product, notify us at lyndzi@glazedskinco.com (including a picture of the order) and we will send the correct product out to you at no cost. We will also include a pre-paid return shipping label. You can use the original packaging to return the wrong product.
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WHAT IF MY PACKAGE IS MISSING, BUT IS MARKED "DELIVERED"?
Glazed Skin Co can only refund or replace a missing order marked "Delivered" if Signature Confirmation is selected for delivery.
If an order is marked "Delivered" by the carrier but you cannot find it, ask neighbors if they received it by mistake. Wait 2 business days to determine if it was marked delivered prior to actually be delivered (but is not lost). If your package has not arrived with 2 business days of being marked "Delivered," file a missing mail inquiry with the USPS here: https://missingmail.usps.com/.
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WHEN WILL I RECEIVE MY REFUND?
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at lyndzi@glazedskinco.com
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WHAT IS YOUR EXCHANGE POLICY?
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ilyndzi@glazedskinco.com and send your item to: Glazed SKin Co 797 S 400 E Springville, UT 84663
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Frequently Asked Questions
